Mansaa has a flexible return policy which is applicable for 30 days from the date of purchase. After 30 days from the date of purchase, your warranty period will be applicable
ELIGIBILITY CRITERIA FOR RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we might require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Product not in its original condition, is damaged or missing parts for reasons not due to our error.
* Product that is returned more than 10 days after delivery (depending on cases).
REFUNDS (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the current status of your refund.
If all items shipped are received back as it is, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If all items are not received, then it could take little longer depending on the individual cases.
LATE OR MISSING REFUNDS (If Applicable)
We recommend to allow up to 72 hours of normal business days to process your refund. If you haven’t received a refund yet, first check your bank account or credit card provider, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
EXCHANGES (If Applicable)
We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and our customer experience team will assist you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the return is initiated through customer own preferred shipping services, we cannot guarantee the quality of delivery from the shipping company, you should consider using a trackable shipping service or purchasing shipping insurance. If return is initiated through company shipping services, then the return shipping costs will be deducted from your refund.
In cases where we might have shipped the incorrect or defective item, we will bear the return shipping cost. The cost of shipping the item if any applicable when you placed the order will also be deducted from the refund.
WARRANTY SHIPPING CHARGES
In case your product has any issues after purchase and your product is registered with us within 30 days of purchase, you will have to send the product to us and bear all the shipping charges. Once we receive the product, it goes through the warranty process including any internal and external damages. Please note that only internal component damages are covered under warranty process and in case of any physical damages, warranty claim is not applicable. There could be only two possible scenarios, either we fix it by replacing the faulty components with new components or if its not fixable, we issue the new product and ship back the product to you and all shipping charges will be bear by us.
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