Warranty Policy

 

MANSAA Return, Refund, Warranty Repair & Beyond Warranty Repair Policy

This policy is designed for the MANSAA website and may also be adopted across all associated brands with suitable brand-name replacement.

Return and Refund Policy

Products sold by MANSAA are generally covered under a no refund policy once the sale is completed, unless a valid service or replacement claim is approved under the conditions stated below.

A return request may be accepted only for service inspection, replacement processing, or other approved support cases where the product is reported as defective, non-functional, incorrectly supplied, or eligible under warranty review.

Refunds are not offered simply due to change of mind, preference issues, or non-defect-related reasons after purchase.

Warranty Repair Policy

Within the First 3 Months of Purchase

If the product is defective or stops functioning within the first 3 months from the date of purchase, complimentary doorstep pickup will be arranged by the company.

After inspection and verification, the company will provide a repair or replacement at no additional cost to the customer, subject to warranty eligibility.

After 3 Months of Purchase

If a product issue arises after the first 3 months from purchase, the customer may choose either of the following service options:

• Courier the product to the official service center.

• Personally hand over the product at the designated service location or service center.

Once the service is completed, the repaired or replaced product will be shipped back to the customer's address at the company's expense.

Optional Pickup Service After 3 Months

If the customer finds it difficult or costly to courier the product after the initial 3-month period, pickup assistance may be arranged by the company upon request.

This pickup facility is chargeable and the applicable fees are ₹150, ₹200, or ₹300 depending on the total shipment weight and the delivery destination.

The pickup charge must be paid in advance before the courier pickup is scheduled.

Replacement Terms

When a product is received at the service center and a manufacturing defect or internal failure is confirmed after inspection, the company may provide repair or replacement based on service feasibility, part availability, and warranty eligibility.

Replacement is not automatic in every case and is subject to technical verification by the company's support or service team.

Exclusions From Warranty

The warranty does not cover physical damage or customer-caused damage.

This includes, but is not limited to:

• Broken or cracked product body.

• Damage caused by mishandling, impact, improper use, or negligence.

• Tampering, unauthorized repair attempts, or modification of the product.

• Any visible customer-induced damage identified during inspection.

If the product is found to be physically damaged or broken due to customer handling, the warranty claim may be rejected and no free replacement will be provided.

Beyond Warranty Repair Policy

If the product is out of warranty, repair support may still be offered on a paid basis depending on inspection outcome, serviceability, and spare-part availability.

In such cases, the customer may be required to courier the product to the service center or use a paid pickup arrangement where available.

Any repair, parts replacement, handling, or logistics charges under beyond-warranty service will be communicated to the customer before processing.

The company reserves the right to decline beyond-warranty repair requests where the product is not repairable, parts are unavailable, or the damage is excessive.

Customer Support Note

For faster resolution, customers should share their order ID, contact number, issue details, and a clear video or photo of the product problem when raising a service request.